Amazing Customer Service!

After my boyfriend re-upped on a lease, I found out that my credit union has Car Scouts as a service available to members. I made a point to try and talk to someone in that department early into the lease as I knew it was a bad deal.

I met Gera M. and told her my situation. My boyfriend got into a lease that was way overpriced, and I’d like to get out of that and get myself into a new car instead. I let her know my preferences and options I had hoped were possible, and left her to it.

Very quickly she found me a great deal – but alas! my lease issue wasn’t able to be resolved. I felt horrible, but Gerawas very understanding, and armed with more information about the lease I needed to ditch, she went back to work and tirelessly continued on with the search.

She was able to find me a car that far exceeded my expectations – a 2013 Kia Optima Hybrid that was fully loaded with every bell and whistle a person could want, and for a fantastic price.

I was shocked at how easy the process was, and because her office was located in my credit union, my loan was quickly approved and I had the keys in hand.

But that’s not the only reason Gera M. and Car Scouts get a rave review from me….

The day after I took home the car, I took it on the freeway and noticed it was shaking once I got above 55mph. I knew something was wrong, and brought it my mechanics and they couldn’t figure out what it was, but after a few days of diagnosis, figured it must be a serious issue.

I called Gera, very stressed out. She and her supervisor Duke not only dealt with me in a gentle way (I was in a more frantic state than I’d like to admit), they worked it out with the dealership that the car was from for me to return it and have them not only figure out the issue, but fix it AND give me a loaner while they did so.

Turns out – the previous owner/lease holder used fix-a-flat and never had the tire properly repaired! What a bonehead! The dealership replaced the tire, thanked me and sent me on my way. I have no doubt that the ease with which this issue was handled was completely because of Car Scouts… Gera and Duke looking out for me.

Now, my boyfriend is out of the lease and driving our older car, and I’m rolling in style! If ever again I am in need of a new car, or know someone who is, I will -without the slightest hesitation – suggest Car Scouts. I will NEVER deal with a dealership again.